Troubleshooting your brightSign Display
Basic Steps To Follow For Fixing A Display That Is Not Preforming As It Should
If none of the troubleshooting steps can assist you,
please reach out to us through our Contact Page
Hype Hub Troubleshooting
Notice!
Do NOT reset the TP-Link access point without contacting us first
Possible Problems:
BrightSign Player Not Updating?
Symptom: The BrightSign player has been showing old or the same content for an extended period of time
Cause: The BrightSign player does not have an internet connection that can reach out
Steps To Follow:
1. Locate your TP-Link access point
2. Ensure it is plugged into power. There will be a blue light on top if it is plugged in.
3. Ensure your TP-Link is plugged into ethernet.
4. Follow the ethernet cord back to where it is plugged in and make sure that the other end is plugged into an active port that links into your network.
BrightSign Player Freezing?
Symptom: The BrightSign player has stopped playing the presentation and has frozen up
Cause: The BrightSign player cannot read the presentation off of the SD card
Steps To Follow:
1. Take the SD card out of the back of the BrightSign player.
2. Unplug the display.
3. Place the SD card back into its slot and make sure the SD card is all the way clicked into its place.
4. Plug the power cable into the BrightSign player and give it a minute to start back up.
BrightSign Player Isn't Displaying Content?
Symptom: The BrightSign player has stopped playing the presentation and the screen is black
Cause: Brightsign is not powered on
Steps To Follow:
1. Plug the power cable into the display and give the tv a minute to turn on.
2. If the black screen persists, press the power button on the top right and give it another minute to turn on.
3. Attempt the trouble shooting steps for the Brightsign player freezing (See previous problem).
BrightSign Player Isn't Making Sound?
Symptom: The BrightSign doesn’t make sound or the sound is not at the correct volume
Cause: The display’s volume has been changed or it has been muted
Steps To Follow:
1. Press the menu button on the back of the display.
2. Use the up or down buttons to navigate to audio and press the menu button again to select.
3. Check to see that next to mute is says ‘No’. Check the value next to volume (0-100) is turned up to an appropriate volume. And check to make sure that next to audio output it says ‘speaker’.
4. If the next to mute it says ‘Yes’ then press the menu button again to select. Use up or down buttons to move down to ‘No’ and press the menu button again to unmute the display.
5. If the audio output does not say speaker then instead use the up and down buttons to navigate to audio output and select it with the menu button. Then use the up and down buttons to navigate to ‘speaker’ and select again using the menu button.
6. If it mute is ‘No’ and the audio output is ‘Speaker’, then instead use the up or down buttons to navigate to volume and press the menu button to select. Use the up and down buttons to adjust the volume.
Brightsign displays that are meant to be synced together are not?
Symptom: One player is frozen or just simply out of sync with the rest/other
Cause: Brightsign is not powered on
Steps To Follow:
1. Wait to let the player that is working loop at least once through all of it’s pictures and videos and see if they sync back together.
2. Unplug the display that is behind/frozen and wait 10 seconds and plug it back in. The displays take a second to start up so be patient.
3. When it turns back on it will most likely be out of sync so let the working display loop one more time through all its pictures and videos and see if it catches the other when it passes.
PRE-Build & Quote Configurator
Possible Problems:
BrightSign Player Not Updating?
Symptom: The BrightSign player has been showing old or the same content for an extended period of time
Cause: The BrightSign player does not have an internet connection that can reach out
Steps To Follow:
1. Locate your TP-Link access point
2. Ensure it is plugged into power. There will be a blue light on top if it is plugged in.
3. Ensure your TP-Link is plugged into ethernet.
4. Follow the ethernet cord back to where it is plugged in and make sure that the other end is plugged into an active port that links into your network.
Virtual Keyboard Not Appearing?
Symptom: The virtual keyboard will not pop up when clicking text boxes.
Cause: The BrightSign player hasn’t had the Polaris Dealer ID entered into its hidden menu.
Steps To Follow:
1. Please tap on the letters: ‘P’, ‘O’, ‘A’, ‘R’ in the word “Polaris” in that order.
2. If you do not make it to the User Variable page, please try again, starting with the letter ‘P’.
3. Once you have successfully pressed made it to the User Variable Page, please click on the text box and enter your location’s Polaris Dealer ID using the virtual keyboard. If something is already entered, no need to delete it, you can simply type over it.
4. Then click the “Set Values” button once you’ve entered the complete seven-digit Polaris Dealer ID. When finished, click “Start Over”.
None of these solutions work?
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